Why an email gets trapped in Outlook Outbox and how to delete or resend hanging message ?

Emails Get Trapped in Outlook Outbox

Before directly discussing the solutions, let's just talk about the reasons why this happens. Why actually the problem of hanging mail arrives in Outlook. Any of the below discussed, might be the reason for the mails that got stuck in Outlook.

  • A large attachment can cause the trouble in delivering & trapping the mail in the Outbox.
  • Another reason might be that you have changed your credentials like password or they might be added wrong.
  • Sometimes the attack of virus prevents the mail from sending. Or might be an add on is installed on your PC can also interrupt.
  • Your account may not be properly synchronized with the mail server, due to incorrect settings.
  • You may not have set any email account as your default mail account.
  • Or you might be using any software that is accessing your Outlook data file, i.e, either OST or PST.
  • Or else you are using Outlook in offline mode or mail server is offline.

Some common solution for this problems are given below:

Method 1: Clear Stuck message

Delete an emails stuck in Outbox:

Step 1

  • Start Outlook >> Click on Send/Receive tab
  • Then Click Work Offline.

Set Outlook working offline

Step 2

  • Right-Click on message >> Select Delete

Delete selected message


How to Resize or Remove the attachments?

Step 1

  • Start Outlook >> Click on Send/Receive tab
  • Then Click Work Offline

Set Outlook working offline

Step 2

  • Click on Folder tab >>Select Message.
  • Right-Click on Message >> Select Move >> Send it to the Draft.

move message

Select darft folder


Method 2: Set Outlook to work Offline

Step 1

  • Start Outlook >> Click on Send/Receive tab.
  • Then Click Work Offline.
  • Close Outlook.

Set Outlook working offline

Step 2

  • Open Task Manager >> Then switch to the Processes tab.
  • Verify that no outlook.exe process is there. If there is one, select it and click End Process.
  • Start Outlook again.

Outlook cannot open


Method 3: Create NEW PST and Delete Stuck Email

Step 1

  • Open Outlook >> Click on File >> Info >> Account Settings > Account Settings.

Click on account settings

Step 2

  • Click on Date Files >> Add.

Click on Add

Step 3

  • Name your new .pst file.
  • Enter OK.

Name New PST

Step 4

  • Set NEW PST as Default.

Set as default

Step 5

  • Select and Remove existence PST file.

Remove Existing PST File


Method 4: Wrong or changed password for emails account

If you suppose to changed Gmail password then but an obvious you are going to change password in Outlook too.

Change Password in Email account

Step 1

  • Open Outlook >> Click on File >> Info >> Account Settings > Account Settings.

Click on account settings

Step 2

  • Click on Change.

Click on Change

Step 3

  • Click Change and Enter your new password in the Password field.
  • Click Next >> Finish.

Change Password and Click on next


Change password on Outlook data file

Step 1

  • Open Outlook and right click on your mail account, Select Data File Properties.

Change Password and Click on next

Step 2

  • Click Advanced.

Change Password and Click on next

Step 3

  • Change Password. Enter your old password then your new one and confirm it.
  • Click OK. Exit out of all windows.

Enter Outlook password